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Delete your Platio account

This page explains how account deletion works for Google Play and your reference. You cannot delete your account on this website — deletion is available only in the Platio mobile app.

Delete in the app: Profile → Account → Delete account (above Sign out).

How to delete your account in the app

  1. Open the Platio app and sign in.
  2. Tap Profile (bottom tab).
  3. Scroll past Rate Your Meals, Meal History, Billing & Wallet, Refer Friends, Delivery Location.
  4. In the Account section, directly above Sign out, tap Delete account.
  5. Confirm in the dialog. Your account is deleted immediately and you are signed out.

Profile screen order

On Profile, settings appear in this order: Rate Your Meals → Meal History → Billing & Wallet → Refer Friends → Delivery Location → Account (includes Delete account) → Sign out as a separate action below. Signing out only ends your session; it does not delete your account.

What happens when you delete

After you confirm deletion in the app, your Platio account is removed immediately, you are signed out, and you will need a new account to use Platio again. Any active subscription or scheduled meals tied to that account will not continue.

Data removed vs data we may keep

Removed or deactivated

  • Profile and contact information (name, email, mobile number, profile photo).
  • Login credentials and active app sessions.
  • Saved delivery location and in-app meal preferences tied to your account.
  • Active subscription enrollment in the app.
  • Push notification registrations and marketing opt-in preferences for that account.
  • Voluntary dietary or allergen preferences stored on your profile.

Retained as required by law or for legitimate business needs

  • Order, invoice, and payment transaction records for tax (ZATCA), accounting, and commercial record-keeping.
  • Masked or tokenized payment references held by our payment providers (we do not store full card numbers).
  • Food-safety and traceability records linked to orders you placed (SFDA).
  • Information needed to resolve disputes, chargebacks, fraud prevention, or legal claims.
  • Aggregated or de-identified data that cannot reasonably identify you.

For more detail, see our Privacy Policy.

Need help?

If you cannot access the app, contact us at support@PlatioKitchen.com from the email address on your account.